Refund policy.
What happens when a run arrives wrong, short, late, or not as approved.
Placeholder — not yet legally reviewed. This page needs real policy text before launch. Until then it is not a statement of Toevibe's obligations. Questions in the meantime: hello@toevibe.com.
Points that need to be covered here: that custom-knit goods are not returnable for change of mind; the remake or refund remedy when a run does not match the approved mockup; the defect threshold and the window for reporting one; how the $19 knit sample is credited; what happens if production or freight runs past the quoted lead time; and who bears return freight in each case.